Privacy Policy
Last updated: November 28, 2025
At LORO CRM, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and related services.
Information We Collect
Personal Information
We collect information you provide directly to us, including name, email address, phone number, company information, and any other details you choose to provide when creating an account or using our services.
Usage Data
We automatically collect information about your interactions with our platform, including IP address, browser type, device information, pages visited, and actions taken within the application.
Location Data
With your permission, we collect location data from field service personnel to enable GPS tracking and route optimization features.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our CRM services, including lead management, field service tracking, and analytics.
Communication
We may use your contact information to send service-related notifications, updates, security alerts, and support messages.
Analytics & Improvement
We analyze usage patterns to understand how our services are used and to improve functionality, develop new features, and enhance user experience.
Data Security
Encryption
All data transmitted between your devices and our servers is encrypted using industry-standard SSL/TLS protocols. Data at rest is encrypted using AES-256 encryption.
Access Controls
We implement strict access controls and authentication measures to ensure only authorized personnel can access your data.
Regular Audits
We conduct regular security audits and vulnerability assessments to maintain the highest security standards.
Data Sharing & Disclosure
Third-Party Services
We may share your information with trusted third-party service providers who assist us in operating our platform, such as cloud hosting providers and payment processors.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Your Rights
Access & Correction
You have the right to access, update, or correct your personal information at any time through your account settings.
Data Portability
You can request a copy of your data in a portable format at any time by contacting our support team.
Deletion
You may request deletion of your account and associated data. Please note that some information may be retained for legal or legitimate business purposes.
Opt-Out
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or updating your notification preferences.
Data Retention
Active Accounts
We retain your information for as long as your account is active or as needed to provide you services.
After Cancellation
After account cancellation, your data remains accessible for 30 days to allow for reactivation or data export. After this period, data is permanently deleted from our systems.
Legal Obligations
Some data may be retained for longer periods if required by law or for legitimate business purposes such as fraud prevention and financial record-keeping.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data that are sent to your browser and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, please contact us:
Notice of Changes: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.